Important Medical Disclaimer

1. Overview of Services

Health Improvement Institute LLC (“we,” “us,” “our,” or “the Practice”) provides physician-led preventive medicine and metabolic health optimization services on a direct-pay basis.

Our services include:

• Extended physician consultations (telehealth and in-person)
• Metabolic health assessment and optimization
• Preventive care planning and risk stratification
• Evidence-based medication management when clinically appropriate
• Nutrition and lifestyle optimization strategies
• Direct physician access for non-emergent questions

2. What We Do Not Provide

Health Improvement Institute LLC does not provide:

• Urgent or emergency medical care — for urgent issues, contact your primary care physician or visit urgent care. For emergencies, call 911.
• Primary care services — we do not perform annual physical exams, administer vaccines, or manage acute illnesses. You must maintain a relationship with a primary care physician.
• On-demand or 24/7 care — our physician access is for non-emergent questions during business hours.
• Specialist care — we focus on prevention and metabolic health. For specialized medical conditions, we will refer you to appropriate specialists.

3. Educational Information Only

Information provided on this website, in blog posts, or through educational materials is for general educational purposes only and should not be considered medical advice or a substitute for professional medical evaluation, diagnosis, or treatment.

Nothing on this website creates a doctor-patient relationship until you formally enroll as a patient and complete the intake process.

4. Insurance and Payment

Direct-Pay Practice

• Health Improvement Institute LLC does not bill or accept insurance
• All services are paid directly by the patient
• We are unable to see Medicare beneficiaries due to federal regulations
• You may be able to use HSA/FSA funds — check with your plan administrator
• Lab work and prescriptions are billed separately through standard medical channels and may be covered by your insurance

Payment Terms

• Payment is due prior to the physician consultation being rendered
• Refunds are not provided for services already rendered

5. Patient Responsibilities

As a patient, you are responsible for:

• Providing accurate and complete medical history
• Following through on recommended lab work, imaging, or specialist referrals
• Maintaining a relationship with a primary care physician for routine care
• Informing us of any changes to your health status, medications, or care team
• Understanding that our services are preventive and complementary, not comprehensive primary care
• Seeking emergency care when appropriate rather than contacting our practice

6. Telehealth Services

We offer telehealth consultations via secure, HIPAA-compliant video platforms for patients located in New Jersey, where Dr. Verma is licensed.

Telehealth Limitations

• Physical examinations cannot be performed remotely
• Technical issues may disrupt consultations
• You must be physically located within New Jersey during the consultation
• Telehealth is not appropriate for urgent or emergency situations

7. Medications and Prescriptions

When clinically appropriate, Dr. Verma may prescribe medications as part of your care plan. All prescriptions are evidence-based and tailored to your individual situation.

Important Notes

• Prescriptions are sent to the pharmacy of your choice
• You are responsible for prescription costs (insurance may cover these)
• Regular follow-up is required for ongoing medication management

8. Cancellation and Refund Policy

One-Time Consultations

• Payment for one-time consultations is non-refundable once the appointment has been completed.

The Blank Slate Protocol (12-Week Program)

• $500 of the $2,500 program fee is non-refundable under all circumstances.
• The remaining balance is refunded on a prorated basis, calculated according to the portion of the 12-week program not yet completed at the time of withdrawal.

Appointments

• Cancel or reschedule at least 24 hours in advance to avoid a cancellation fee
• Late cancellations (less than 24 hours) may result in a fee equal to 50% of the consultation cost
• No-shows will be charged the full consultation fee

9. Privacy and Confidentiality

We are committed to protecting your privacy and complying with HIPAA regulations. Please review our Notice of Privacy Practices for detailed information about how we collect, use, and protect your personal and health information.

10. Limitation of Liability

To the fullest extent permitted by law, Health Improvement Institute LLC and Dr. Varun Verma shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to the use of our services or website.

Our liability is limited to the amount paid by you for services rendered in the 12 months prior to any claim.

11. Medical Emergencies

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

13. Governing Law

These Terms of Service are governed by the laws of the State of New Jersey, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of New Jersey.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

Health Improvement Institute LLC

435 Route 70 West
Cherry Hill, New Jersey 08002

Email: info@healthimprovement365.com

15. Acceptance of Terms

By using our website, scheduling a consultation, or enrolling as a patient, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.